Beyond Elite Travel (trading as Beyond Elite Travel)

Quotations

• Quotes are given based on the information provided: changes to the Client’s itinerary should be notified in a timely manner so an updated quotation can be provided
• Quotes are valid for 14 days from date given and remain subject to availability
• Quotes do not include payment of any unforeseen parking fees, accommodation or admission charges to attractions

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Beyond Elite Travel – Terms and Conditions

Booking and Service

• Bookings can be made via phone or WhatsApp and Website.
• Customers must provide accurate information including name, pickup and drop-off locations, number of passengers, number of luggages and any special requirements.
• Beyond Elite Travel reserves the right to refuse service for safety, legal, or operational reasons.

Fares and Payments

• Fares are based on fixed pricing, including fixed rates for airport transfers.
• All fares must be paid at the end of the journey unless arranged in advance.
• Credit card payments are accepted. A receipt can be issued upon request.

Cancellation Policy

• Bookings may be cancelled up to 24 hours before the scheduled pickup time at no charge.
• Cancellations within 24 hours may incur a charge equivalent to the full fare.
• No-shows will be charged in full.

Passenger Conduct

• Passengers must behave respectfully toward drivers and comply with all safety instructions.
• Smoking, alcohol consumption, and illegal substances are strictly prohibited in all vehicles.
• The driver reserves the right to terminate the journey if passenger conduct is unsafe or inappropriate.

Liability

• Beyond Elite Travel does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
• Beyond Elite Travel is not responsible for delays caused by traffic, weather conditions, or circumstances beyond its control.
• Customers are responsible for their belongings. Any lost items should be reported immediately.

Insurance

• All vehicles are fully licensed and insured as required by UK law.
• Insurance does not cover passengers' personal belongings or delays due to third-party actions.

Data Protection

• Personal information collected for bookings is kept secure and used only for service purposes.
• Information will not be shared without consent unless required by law.

Feedback and Complaints

• Feedback is welcome and can be submitted via phone or WhatsApp.
• Complaints should be reported within 24 hours of the journey to be investigated appropriately.

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